Quantifying Quality Costs and the Cost of Poor Quality in Translation

studies on translation and multilingualismWhat is quality in translation? Quality is often taken for granted and the fact that it comes at a cost – or rather requires an investment – is often overlooked. Similarly, the full dimension of the costs and consequences of poor quality translations is not always visible for managers and political decision-makers. This study will take the operations of the European Commission’s Directorate-General for Translation as a basis to propose a methodology for a cost-based evaluation that may be of use for other public translation services.

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